Return & Replacement Policy

At iTEX Enterprise, customer satisfaction is highly important to us. If you encounter an issue with your purchase, please read our return and replacement guidelines below.

1. Reporting an Issue

If you receive a defective, damaged, or incorrect item, you must notify us via direct call or WhatsApp (01552445921) within 24 hours of receiving the delivery. Please provide a clear unboxing video or photos as proof.

2. Eligibility for Returns

• Items must be returned within 3 days of the delivery date.
• The product must be absolutely unused, unwashed, and in the exact same condition that you received it.
• It must be in the original packaging, including all manuals, warranty cards, and accessories intact.

3. Non-Returnable Items

The following scenarios will void the return/replacement policy:

• Products that have been physically damaged by the customer (e.g., drops, liquid damage, power surges).
• Software modifications, unauthorized repairs, or altered firmware.
• Missing original packaging or missing accessories.
• "Change of mind" after the product has been unsealed and used.

4. Refund Process

If a replacement product is out of stock, we will process a refund. Refunds are typically processed via Mobile Banking (bKash/Nagad) or Bank Transfer within 3-5 business days after we receive and inspect the returned item. Delivery charges are non-refundable.